![]() ©2020 The San Diego Union-Tribune. Distributed by Tribune Content Agency, LLC. That would allow officials to see whether the app is being used equally across the city, and to determine which neighborhoods struggle with which problems most frequently. Gomez said she'd also like to see an analysis showing Get it Done! complaints by council district. "Where do we need additional resources?"Ĭouncil President Georgette Gomez praised the creation of a Spanish version of the app.Ĭity staff said the app will automatically be in Spanish if the user has opted for that language in the settings of their smartphone. ![]() Residents with trash cans under warranty can also get replacement parts, such as wheels and lids, through Get it Done!Ĭouncil members said they were disappointed by the average response times to some types of complaints, particularly abandoned vehicles, which takes an average of more than 23 days.Ĭity staff said they hope to begin analyzing response times to see where improvements can be made.Ĭouncilman Chris Ward said such an analysis, combined with data already being collected, could help with city budget decisions. CA: Sacramento CA: San Diego CA: San Francisco CO: Denver CO: Gr. Allowing city staff to avoid processing such purchases has saved 150 worker hours, city officials said. Columbus Traffic Report Data from: 10:32 AM Traffic Details Select a point. The option to buy a replacement trash container, which was launched last May, has been utilized to buy more than 11,000 containers. The encampments were previously reported under illegal dumping, sidewalk nuisance or "other," so allowing them to be reported more specifically has streamlined a cumbersome routing process. The ability to report illegal encampments, which was launched in December, has already drawn more than 1,400 reports, city officials said. Other complaints that can be reported include illegal garage conversions, fence violations, mold, substandard housing, illegal construction and abandoned properties. Other top complaints, ranked in order, are missed trash collections, potholes, parking violations, sidewalk repairs and broken streetlights. After that, the next most popular complaints are illegal dumping and graffiti. City officials estimate there are 12,500 active users each month.Īs the types of complaints on the site have increased, city officials also have made adjustments that allow them to give residents more detailed feedback about how the city resolved the problems they reported.įor example, people who report graffiti now get sent an "after" picture of the site where they reported the tagging.Īnother innovation under review is allowing residents to cancel a complaint, such as when they report an abandoned vehicle and then notice the car has been moved before the city responded to the complaint.Ībandoned cars continue to be the top type of the 52 types of complaints that the Get it Done! app can process, with about 45,000 complaints per year. The app has been downloaded more than 100,000 times.
0 Comments
Leave a Reply. |